nuno and stitch

We try our best to ensure that your shopping experience with us is always happy. If you receive a faulty or damaged product upon delivery, please let us know immediately. We will replace the item. Any faulty/damaged items must be returned within 10 days of purchase.

If you change your mind and don't want your purchase, please contact us. We will arrange a refund for you. The original item must be returned within 10 days, in perfect unused condition, with the original packaging . Keep in mind that you have to return the item at your cost, so please choose carefully before you buy. Your refund will be for the item only, not for the original shipping. 

Domestic: We use Australia Post's Parcel Post service, which includes tracking. The shipping cost is A$ 8.50 flat rate, including handling. If you order TENIGUI only (up to 4 items), you can choose the cheaper shipping option of Large Letter with no tracking at a flat rate A$4.00 including handling fee. To arrange this option, please contact us by email before you buy. Please keep in mind that, as there is no tracking for the cheaper postage, you choose this option at your own risk.  All items are ususally shipped within 48 business hours. You will be sent your parcel tracking ID via email once shipment is made.  

International:  We use Australia Post standard shipping (with tracking) for our international orders. The shipping cost varies for each order. You will find your cost at the check-out. Depending on where you live, the order might take up to 4 weeks. If you need express service, please contact us.